The Knowledge Agency

Managing Knowledge for Value

TKA's proven tools, frameworks, insights, and methods empower your enterprise knowledge

See the Benefits

Solutions for every budget...

We offer solutions to meet your needs at the PROFESSIONAL, WORKTEAM, and ENTERPRISE levels -- or some combination

Coaching

Real-time video sessions get the knowledge PROFESSIONAL running quickly with minimal disruption to other work processes. A tailored package meets your unique needs and budget.

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Clinics

Value of Knowledge™ Clinics are immersive WORKTEAM experiences that integrate elements of a master class, a strategy retreat, and a consulting intervention. Certifications offered.

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Consulting

Using proprietary tools, TKA rapidly assesses ENTERPRISE knowledge-value gaps and opportunities. We design strategies and initiatives to close these gaps and increase your knowledge effectiveness and ROI.

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Maps

MAP your knowledge

Want to build a sustainable knowledge initiative? Start by building a baseline Knowledge Resources Inventory -- a systematic accounting for your enterprise knowledge activities and assets.

Knowledge Resource Mapping™ using our UP-C3 Model (at right) enables us to document the foundation upon which programs of improvement can be designed and executed.

1154

Clients Served

40

Years of Industry Experience

Metrics

MEASURE your knowledge

We use our field-tested Value of Knowledge™ toolkit to rapidly diagnose and correct knowledge gaps and challenges. TKA frameworks include:

Knowledge Value Chain® (at left)
Knowledge Balance Sheet™
Innovation Opportunities Matrix™
Knowledge-to-Value™ (K2V) Discovery-Development Process
Value Ecosystem Map™
Client Engagement Ladder
KVC Scorecard™
Producer/User Points-of-Pain
Enterprise Metrics Assessment Protocol™

Management

MANAGE your knowledge

Using proprietary tools such as our Knowledge Services Maturity Model™ (at right), we develop a baseline assessment and a roadmap to greater Knowledge ROI.

Data, Information, Knowledge, and Intelligence (DIKI) are mission-critical production resources. These intangible resources are more powerful than tangible resources — facilities, equipment, raw materials, labor, and capital — in today’s hyper-competitive knowledge economy. Knowledge resources must be managed with the same level of attention — using equally sophisticated tools and metrics — as you use in managing your tangible resources.

1154

Clients Served

40

Years of Industry Experience

What we're hearing

TKA's Map-Measure-Manage™ approach combines practical, hands-on advice with group problem-solving. The effect on clients is energizing, even transformative. Hear their words...

Your insights are visionary, yet also directly applicable in our work.

pebz13

Marketing executive, telecommunications

Best work-related course I've ever taken. Your integration of business strategy and knowledge management applications is unique.

Evelyn Martinez

R&D engineer, petroleum

You make the whole intelligence process clear. I understood most of the pieces before, but you brought the whole thing together for me.

Robert Peterson

Intelligence coach and consultant

Easily understandable and useful to anyone who has spent even a month inside a business.

Leslie Serpas

Senior intelligence executive, pharmaceuticals

The KVC model is forward-looking and gives me a real perspective for the future.

Robert Peterson

Manager

Your approach is clear, understandable, and down-to-earth. You left us with well-defined to-do items.

Robert Peterson

Senior intelligence executive, pharmaceuticals

Could not have done this [successful budget presentation] without your help and support. You’ve truly been a mentor and guide for me.

Robert Peterson

Senior law library manager

Trusted by industry leaders

TKA's clients include Fortune 500 firms, mid-cap businesses, new ventures, and nonprofits. For more than a quarter century, we've worked with executives in senior leadership, innovation, knowledge/intelligence, and strategy.